Why Isn't the Leadfeeder Tracker Working?

Having trouble with your Leadfeeder Tracker? In this video, we walk you through what to do if your tracker shows a “Not receiving data” message. You’ll learn how to check your Tracker settings, confirm the correct hostname, and troubleshoot missing scripts — which often disappear during site updates or redesigns. We also share what questions to ask your team to get things working again. Still need help? Our support team is just a chat away!

Video Transcript

In this video, we’re going to look at what to do if your Leadfeeder Tracker isn’t working as expected — especially if you're seeing a message like “Not receiving data.”

Step 1: Check Your Traffic Rules

Let’s start by heading to your Traffic Filtering settings. 

Look at the hostname listed — is it the website you actually want to track? If it's not correct, the Tracker won’t pick up your data.

You might be wondering — “But it says Receiving Data?”

Good question. Sometimes the status just hasn't been updated yet. But to be sure, make sure to double-check that the script is still present on your site.

And how can you check if your script is missing?

When you first started with Leadfeeder, you (or someone on your team) installed a small snippet of code — the Leadfeeder Tracker.

We never have access to your website’s code, and we never ask for it — that’s for your security. So if the script disappears, it’s likely due to a change on your end.

Often, scripts are removed or overwritten during website updates — especially if:

A team member removed it unknowingly

The site was redesigned or updated or the header code was replaced without including the Tracker

So what should you do?  We recommend having a quick chat with your team.

Ask:

• Has anyone made recent changes to the website?

• Did someone update the theme or codebase?

or

• Who currently has access to add or remove scripts?

Once you find out what happened, you can reinstall the Tracker to get back on track. 

Thanks for watching! If you need more help check out our other videos, browse the help center or drop us a message in the chat.